PCF 08 Fellow Elizabeth introduces her boss, David Carey from Outrigger, Keith Vieira from Starwood and Frank Haas from the UH TIM School (and no, that is not PCF 08 Tim Schools)
Speaking of Outrigger, we were next treated to a panel of noted hotel and travel industry icons in Hawaii including David Carey, CEO of Outrigger, Keith Vieira Senior VP and Dir. of Operations for Starwood Hotels & Resorts Hawaii and French Polynesia, and Frank Haas, who was once the chief marketing guy at the Hawaii Tourism Authority before leaving to teach future leaders of the tourism industry at the University of Hawaii’s Travel Industry Management school. It was interesting to hear their perspectives on where we are now, what they see as problems in the future and how they are planning for those challenges.
One that stuck with me was the issue of the housekeeping staff aging and a lack of replacements coming up the ranks. Turns out they are finding that most Gen Y kids don’t want to clean up after other people, regardless of the pay and benefits. Not something you would normally think about, right? I guess we just take it for granted that everyone needs a job and housekeeping is a tough but good one.
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Tags: David Carey, Frank Haas, Hawaii, Hotels, Keith Vieira, Outrigger, PCF, Starwood, TIM School, University of Hawaii at Manoa Travel Industry Managemen
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